Cancellation, Renewal & Refund Policy

Recurring subscriptions

Subscriptions renew on the cadence disclosed at purchase until canceled. The price, renewal cadence, included usage, and material recurring charges should be displayed before the customer submits payment.

Cancellation timing

Unless the Order states otherwise, cancellation prevents the next renewal and service continues through the end of the current paid term. Tyden should offer a practical cancellation method through the account, billing portal, or written request to info.tydensolutions.com.

Setup and implementation

Setup and implementation fees cover onboarding/configuration work and are generally non-refundable once work begins, except where law or a written Order requires otherwise.

Usage and pass-through fees

Consumed SMS, email, voice, AI, phone, domain, premium action, verification, and other third-party usage or pass-through fees are non-refundable once incurred except for verified billing error or legal requirement.

Refund review

A customer may report a billing error to dariand.turner@gmail.com within [30] days of the charge. Tyden may investigate and issue a correction, credit, or refund when appropriate. This does not limit non-waivable chargeback, consumer, or statutory rights.

Promotions and trials

Any free trial, discount, promotional period, or introductory price must disclose the duration, post-promotion price, renewal terms, and cancellation method before enrollment.